PASSENGER TICKET TERMS
CONDITIONS OF PROOF OF VEHICLE TRANSPORT
Note: Email confirmation of your reservation is not a proof of your boarding.
For any LAST MOMENT ferry delay or ferry change time, please contact imidiatelly at the moment you are informed this, the central travel agent of the ferry company written on your tickets at the departure or arrival port or on board the accounting ferry Department or ferry company direct after your trip and maximum 7 days and ask for their action explaining your complains.
We are always at your service as an assistant for any case and please INFORM us at 0030 6974823355 emergency mobile or mail us at [email protected]
In any case of difficulties for booking online please send us an email at [email protected] or call us at local phone 0030 210 3251295 or // Mobile // Viber // WhatsApp // 0030 6974823355
We will be happy to serve you.
If a third party like seamen is on a strike and ferries cannot run as scheduled, ferry companies and our company, we shall try to find the best solution for you, to continue your trip, please follow the instruction 1-6
Your reservation may be done via our email: [email protected]
We will be happy to book for you. For this it is needed to forward us:
Passengers’ full names, gender and nationality (for child’s and infants, birthdate, for a car, plate number) Departure and arrival ports. Date and time of travel. The ticket class you prefer, such as the economy, business, VIP, cabin
If you travel Italy, Greece or Turkey or v.v. we need to be informed with the Pasport number the date of issue and birthdate of all travelers
For cars please inform us car plate number and car type or RENTAL
Moreover, please, let us know how you wish to pick up your tickets.
Five ( 5 ) options: choose one
Once the reservation is made, payment should be made via credit card through our bank secure online payment link that will be forwarded to you.
There are occasions where due to any reason you need to make a change to your schedule or even cancel your trip entirely. Please ensure everything is done in time so that you will have no or minimal monetary loss, There are rules from Ferry Companies and our company that you accepted by clicking that you agreed before finalising any of your booking, During high season (June to August), even confirming your change/cancellation request 15 days before the departure, may not be enough time for you to gain a full refund, Note that:
What steps should I take?
AT YOUR ATTENTION
Change & Cancellation requests are taken into consideration during office working hours, In case the request is made while the office is closed, it will not be handled when it is sent, but during office opening hours,
As a refund is based on the date and time of cancellation, as such it is considered the earliest date and time that our agents could handle the case according to the opening hours of our office.
Opening hours (in local time)
Monday – Friday | 09:00 to 17:00
Saturday, all year round | 10:00 to 15:00
The office remains closed on Sundays and all Greek Public Holidays. emergency phone: 0030 6974 823355
In case the itinerary is cancelled due to extreme weather conditions, your ticket can be changed on spot from the LOCAL central agent of the shipping company at the port of departure for the next available scheduled ferry of the same shipping company, without any extra charge. In order for your tickets to be changed, the original paper tickets of the cancelled itinerary should be presented and returned to the central agent of the shipping company,
If the itinerary is not cancelled but delayed, passengers and vehicles can embark without changing their tickets.
In case you do not wish to change your tickets but receive a full refund, you need to return the original paper printed tickets to the central agent at the port where you are or to deliver these to our address.
SERETIS TRAVEL GREECEFERRIES , 61, El Venizelou (Panepistimiou ) Str, Athens, Greece, 10564 Tel 0030 210 3251295,
We suggest using a courier, A full refund of the ticket price will be transferred to your credit card a few days after we receive your tickets, Please keep the tracking Number of the courrier,
VERY IMPORTANT !!! FERRY COMPANIES DO NOT GIVE ANY REFUND WITHOUT HAVING BACK THE ORIGINAL TICKETS BACK
emergency mobile: 0030 6974823355
The itinerary from Igoumenitsa to Corfu and v.v. is operated several times per day by local shipping Companies, Summertime, usually every two hours
It is not possible to check the schedule to book tickets online for these local shipping Companies, Tickets can be bought on the spot at the port just before departure.
Student fares apply only to students who hold student IDs of Greek universities, aka, students of Greek universities. Blue Star Ferries, give student discount 50% to ISIC cardholders with a valid card,
In any other case please do not book online student fare or ask for our assistant to avoid problems with ferry company.
Your pet may get on board, as long as you hold updated health documents of your pet and you are responsible for the pet’s care, safety and hygiene. Many ferries have now pet cabins,
A limited number of Pet kennels are available in most ferries. In case you are interested to book a Pet Kennel, please, forward your request at [email protected]
Pets are allowed in the indoor area of ferries only in their kennels and outdoors only if they are on leash and accompanied by their guardian.
Unaccompanied pets are not allowed on board.
Two ( 2) big luggage x 20 kg plus a small hand luggage, You may bring as much luggage as you wish for any dimension with you in the ferry with the extra cost paid on the ferry, However, you should keep in mind that there is no porter service on ferries. You will have to carry your luggage on your own.
In case you wish to book tickets online for an infant up to two years ( 02) with Seajet’s ferry company, please note that according to Seajet’s policy, infants should not issue tickets, They may travel for free as long as they travel in the arms of their parents, In case you wish to book a separate seat for your infant, you will have to book for them a child ticket wich the price is 50% of Adult price.
Moreover, in case you prefer for your infant to travel for free in your arms, the information that an infant will travel with you should be added in your booking offline via us, As a result, after proceeding with the booking of the adults’ and childs tickets, please, forward at [email protected] your booking reference number and let us know the number of infants that will travel with you with their full names and age,
While getting on board, the stuff of the ferry will give your infant a boarding pass.
The following ticket class options are provided, depending on the ferry you travel
SUPER ECONOMY: limited number of economy seats class are offered by ferry company. your attention !!! (NON-REFUNDABLE non changeable)
SPECIAL ECONOMY: limited seats economy class (REFUNDABLE or changeable )
DECK: Economy outdoor summer time indoor winter time
ECONOMY: Economy indoors in speed ferries numbered,
ATS: Aeroplane type numbered seats indoors
BUSINESS/CLUB: Indoor numbered aeroplane-type seats of business class
VIP/PLATINUM: Indoor numbered aeroplane type seats of VIP class
The main difference between the business/VIP/club seats from the economy seats is that these seats are more spacious and in the upper deck or in the front of the ferry,
CABINS / the number after letter indicate how many travellers in one cabin with a letter, L are LUX with window to the seaside sometimes with Queen bed with letter A are with window to the seaside with letter AB or B are without a window to the seaside
with letter A1/A2/A3/A4: Cabins with window and W/C that includes 1 to 4 beds accordingly with letterAB1/AB2/AB3/AB4/B1/B2/B3/B4: Cabin with no window, but with W/C that includes 1 to 4 beds accordingly A berth in cabin means one or two upper beds and one or two down, if you chose a bed in a cabin of two or three or four-beds cabin then you share this cabin with other travellers same gender, All cabins are with privet facilities w/c-shower -tv
In case you fail to catch your ferry, no refund is provided.
Printed ferry tickets are unique, It is not possible to reprint them, In case they are lost, proceeding with a new booking would be necessary with full payment again.
It is recommended for you to declare the loss of your tickets at [email protected] and forward us via email or fax (+30-210-3251367 ) a copy of your new tickets, in order for us to request refund on your behalf by the shipping company or you can INFORM direct the ferry company for your loss asking for refund providing your NEW tickets with same company,
However, please, note that it is up to the shipping company to decide if any refund will be provided to you, depending on the case. As a result, if your tickets are lost, it is highly possible that no refund will be provided.